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FAQ

Orders

Can I change or cancel my order?
As soon as you place an order you will receive a confirmation email "Order Received" in your selected inbox at the email address entered in your profile.
Once an order has been placed we can change or cancel it only before having shipped your package. We invite you to write an email to info@telablu.com as soon as you can with your order request.

Can I change a Gift Card shipping address?
You can edit the email address to send your gift card simply writing an email to info@telablu.com. We will manage it for you.

What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact info@telablu.com with a photo of the damage, or the wrong item code you received, as well as your order number. We’ll take care of you!

Payments, Promo, Gift Cards

What forms of payment do you take?
We accept payments from Visa, Mastercard, Discover, and American Express as well as debit cards from over 50 countries. We also accept payments via PayPal.

What currency are your prices in?
All purchases are payable in Euros, and, unless otherwise noted, prices for all of our items are listed in your domestic currency.

Do prices include VAT and Duties?
For EU countries prices are VAT included.
For extra EU countries prices do not include VAT and Duties, that will be claimed directly by your own customs according to your country regulations.

How can I redeem a coupon code?
You can redeem your personal coupon code it in the appropriate coupon section during check out. Coupon codes can not be combined and, unless otherwise noted, they expire.

How does referral program work?
We offer €15 in Tela Blu store credit when your friends or family sign up for a Tela Blu account and make their first purchase.
You can find your personal referral link on your profile page, or by writing to info@telablu.com.
When you share your link please make sure your friends create an account prior to browsing the site. The credit won't automatically apply to your account if they miss this step.
Please read our referral program terms of service to see which conditions and exclusions apply.

How do gift cards work?
We offer digital gift cards for €25, €50, €100, and €200.
We can mail it to the recipient directly or send it to you first—either way, no gift receipt necessary.
Please note that Gift card purchases are not eligible for refunds.
You can redeem your gift card online within 12 months in your profile page (giftcards section) or during the checkout.
If you use less credits than you have the difference will remain eligible for next orders.

Where can I find my order receipt/invoice?
You can download your receipt on your profile page (Orders section). If you need the order invoice please email us to info@telablu.com before 12 PM same-day purchase.

Shipping

Where do you ship?
We ship worldwide via DHL Express. All EU shipments take 1 to 2 business days to arrive, outside European Union it will take 2 to 3 business days.
Free Express Shipping on orders over 150 EUR, otherwise Shipping Fees depends on your location, for further details please visit the Shipping & Returns section in this page.

How can I track my order?
All orders are fully traceable. Visit the pagewww.dhl.com/tracking and fill in your tracking number to get the latest shipping status of your order. You will receive an email with a tracking number and other information once your order has been shipped.

How long before my order ships?
All orders are processed within 24 business hours. Note: if you place an order after 3pm UTC on a Friday, your order may not be shipped until the following Monday.

What are your shipping methods and how long do they take?
All orders are shipped via DHL Express.
All EU shipments take 1 to 2 business days to arrive, outside European Union it will take 2 to 3 business days.

How much does shipping cost?
All orders over 150 EUR will receive free Express Shipping, otherwise shipping fees depends on your location. For information on shipping fees please refer to the table on Shipping & Returns section in this page.
Please note for extra-EU countries these flat rates cover only the shipping cost and does not include duties, taxes, or other import charges.

How can I find my nearest DHL Service Point?
You can find your nearest DHL Service Point at the following page: wwww.locator.dhl.com/ServicePointLocator/

What if my shipping is delayed?
Please contact directly DHL Customer Service to have shipping updates. If you need further information please write an email to info@telablu.com

Returns

What is your return policy?
Easy returns worldwide on all orders with DHL. All purchases may be returned within 14 days. All returned items must be unworn, unwashed, and undamaged.
Refunds are issued at the net of a fair fee to help us covering returns shipping costs. Please refer to the table on Shipping & Returns section in this page to see your country return fees.
Please note that if you want to return an items purchased using a Promo based on quantities and promo conditions are no longer met we will deduct the promo value from your refund.
Refunds may only be issued to ​the credit card or PayPal account used to make the original purchase.
Please note that Gift Cards purchases cannot be returned

What is your exchange policy?
Unfortunately, we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.

How do I start a return?
Please write an email to info@telablu.com mentioning which items you would like to return together with your Order ID.
We will send you the Return Label and book DHL to collect the return at your place.

Where should I send a return?
Please send your return to:
Tela Blu
Via Bologna 220/92
10154 Turin
Italy

When can I expect my refund?
We refund all returns within 2 working days after having received returned items.

Products

What size am I?
Sizing varies between our items, so we recommend using our sizing software to better determine your ideal size: A link to a 'Try-it-on Online software - Virtusize ' with detailed product measurements is included on each product page.
As a note, measurements are taken in cm and while the garment is lying flat, so some measurements (i.e. waist, chest, etc.) will need to be doubled to determine their circumference. We recommend comparing these measurements to a similar item that you already own.
Additional style and fit details are included in the Details and Descriptions sections on each product page.
If you need more help, our team can answer all your questions on sizing and fit - send us a note at info@telablu.com and include your typical size and measurements and we’ll provide personalised advice.

What if you’re out of my size?
If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the "Update me when it will be back in stock" button and we’ll send you an email notification when it’s back in stock. We may also receive some stock through orders returned to our warehouse, so definitely check back in the future. We'd also be happy to suggest a similar item – just reach out to us at info@telablu.com.

contacts

9 AM - 6 PM

+39 011 19037742

info@telablu.com

corporate relations

9 AM - 6 PM

+39 346 2333385

info@telablu.com

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