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FAQ

Orders

Can I change or cancel my order?
As soon as you place an order you will receive a confirmation email "Order Received" in your selected inbox at the email address entered in your profile.
Once an order has been placed we can change or cancel it only before having shipped your package. We invite you to write an email to info@telablu.com as soon as you can with your order request.

Can I change a Gift Card shipping address?
You can edit the email address to send your gift card simply writing an email to info@telablu.com. We will manage it for you.

What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact info@telablu.com with a photo of the damage, or the wrong item code you received, as well as your order number. We’ll take care of you!

Payments, Promo, Gift Cards

What forms of payment do you take?
We accept payments from Visa, Mastercard, Discover, and American Express as well as debit cards from over 50 countries. We also accept payments via PayPal.

What currency are your prices in?
All purchases are payable in Euros, and, unless otherwise noted, prices for all of our items are listed in your domestic currency.

Do prices include VAT and Duties?
For EU countries prices are VAT included.
For extra EU countries prices do not include VAT and Duties, that will be claimed directly by your own customs according to your country regulations.

How can I redeem a coupon code?
You can redeem your personal coupon code it in the appropriate coupon section during check out. Coupon codes can not be combined and, unless otherwise noted, they expire.

How does referral program work?
We offer €15 in Tela Blu store credit when your friends or family sign up for a Tela Blu account and make their first purchase.
You can find your personal referral link on your profile page, or by writing to info@telablu.com.
When you share your link please make sure your friends create an account prior to browsing the site. The credit won't automatically apply to your account if they miss this step.
Please read our referral program terms of service to see which conditions and exclusions apply.

How do gift cards work?
We offer digital gift cards for €25, €50, €100, and €200.
We can mail it to the recipient directly or send it to you first—either way, no gift receipt necessary.
Please note that Gift card purchases are not eligible for refunds.
You can redeem your gift card online within 12 months in your profile page (giftcards section) or during the checkout.
If you use less credits than you have the difference will remain eligible for next orders.

Where can I find my order receipt/invoice?
You can download your receipt on your profile page (Orders section). If you need the order invoice please email us to info@telablu.com before 12 PM same-day purchase.

Shipping

Where do you ship?
We ship worldwide via Express Home Delivery.
All EU orders take 1 to 3 business days, extra EU orders take 2 to 5 business days.
Shipping Fees depends on your location, for further details please visit the Shipping & Returns section in this page.

How can I track my order?
All orders are fully traceable. You will receive an email with a tracking number once your order has been shipped. You can track your order by logging into your profile in the section “My Orders” or by visiting the courier tracking page.

How long before my order ships?
All orders are processed from Monday to Friday within 24 business hours.

What are your shipping methods and how long do they take?
We deliver our order via Express shipping.
All EU orders take 1 to 3 business days, extra EU orders take 2 to 5 business days.

Delivery Fees
Shipping fees depend on your location.Please refer to the Shipping & Returns section in this page.
Express Home Delivery is free for orders over 200€ (8€ otherwise) in ZONE 1 (Austria, Belgium, France, Germany, Luxembourg, Netherlands, Spain and Switzerland).

What if my shipping is delayed?
Please get in touch directly with the courier customer service to receive shipping updates. If you need further information please write an email to info@telablu.com, we will be happy to help.

Returns

What is your return policy?
Easy returns worldwide on all orders. You have 14 days from the date you receive your order to send your return request. All returned items must be unworn, unwashed, and undamaged. Returns are free of charge in Italy.
For any other Countries please refer to the Shipping & Returns section in this page to see your country return fees.

What is your exchange policy?
Unfortunately, items can't be exchanged on our website. If you'd like a different size, style or colour, please submit a return request then return your item to us before placing a new order on our website.

How do I return my order?
To submit a return request please go to my profile/my orders/return request. Once your request has been processed you will receive all the information for the collection via email. For any particular request please get in touch with our Customer Service team at info@telablu.com.

Where should I send a return?
Please send your return to:
Tela Blu
Via dell'Arcivescovado 8
10121 Turin
Italy

How long will it take for my refund to be processed?
Once we have received your return, your refund will take from 2 to 10 business days to appear in your account.

Products

What size am I?
Our product descriptions include sizing advice to help you get the best fit. Please compare our measurements to a similar item that you already own.
Get in touch with us at info@telablu.com for additional advice on style and sizing.

What if you’re out of my size?
Please click the button “Not available in your size?” and fill in the form. We’ll notify you by email when your size will be back in stock.

contacts

9 AM - 6 PM

+39 011 0866693

info@telablu.com

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