Shipping & Returns

Shipping worldwide
We ship worldwide via DHL Express. All EU shipments (Zone 1) take 1 to 2 business days to arrive, outside European Union it will take 2 to 3 business days.
Free Express Shipping on orders over 150 EUR, otherwise Shipping Fees depends on your location, as shown in the chart below:

ZONE 1 - 10€

Austria, Belgium, France, Germany, Luxembourg, Holland, United Kingdom, Spain, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Poland, Czech Republic, Slovakia.

ZONE 2 - 15€

United States, Canada, Monaco, Andorra, Iceland, Canary Islands, Liechtestein, Norway, Serbia, Switzerland, Turkey, Ukraine.

ZONE 3 - 25€

China, South Korea, United Arab Emirates, Japan, Hong Kong, India, Kuwait, Malaysia, Mexico, Russia, Singapore, Argentina, Australia, Brazil, Chile, Colombia, New Zealand, South Africa, Taiwan, Uruguay, Israel.

Please consider:
For EU countries prices are VAT included.
For extra EU countries prices do not include VAT and Duties, that will be claimed directly by your own customs according to your country regulations.

These fees cover only the shipping cost and does not include duties, taxes, or other import charges.

Track your order
You will receive an email with a tracking number once your order is shipped. You can track your shipping visiting DHL Tracking Page using your tracking number.

Return Policy
If you are not fully satisfied with your order, you may returned it within 14 days. All returned items must be unworn, unwashed, and undamaged.
We refund all returns within 2 business days after having received returned items.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
Refunds are issued at the net of a fair fee to help us covering returns shipping costs, depending your location,as shown in the chart below:

ZONE 1 - 10€

Austria, Belgium, France, Germany, Luxembourg, Holland, United Kingdom, Spain, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Poland, Czech Republic, Slovakia.

ZONE 2 - 15€

United States, Canada, Monaco, Andorra, Iceland, Canary Islands, Liechtestein, Norway, Serbia, Switzerland, Turkey, Ukraine.

ZONE 3 - 25€

China, South Korea, United Arab Emirates, Japan, Hong Kong, India, Kuwait, Malaysia, Mexico, Russia, Singapore, Argentina, Australia, Brazil, Chile, Colombia, New Zealand, South Africa, Taiwan, Uruguay, Israel.

Please note that if you want to return an items purchased using a Promo based on quantities and promo conditions are no longer met we will deduct the promo value from your refund.
Please note that Gift Cards purchases cannot be returned.

Exchange
Unfortunately, we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.

How to return your shipment
Please write an email to info@telablu.com mentioning which items you would like to return together with your Order ID.
We will send you the Return Label and book DHL to collect your return at your place. (Otherwise you can hand it in at your nearest DHL Service Point).

Send returns to
Tela Blu
Via Bologna 220/92
10154 Turin
Italy

Questions?
Do not hesitate to contact us at info@telablu.com if you have any questions. We are happy to help.

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